Jago Grahak Jago: A walk-through on Consumer rights

Jago Grahak Jago! A walk-through on Consumer rights. So, what does this statement state? Let us understand this through this article. We have heard about this line in various advertisements online and offline, but still, people are scared to take action against their rights.

Two cases: Jago Grahak Jago of Hotel Services

Recently, I booked a room through a hotel service platform. So, I visited the place after going through all the reviews, pictures, and descriptions from such a platform. After my visit, it was the same as the photos showed on the platform, but after 2 am, the water stopped coming, leading to inconvenience.

Due to that, I called them and asked them to fix such an inconvenience, but they delayed, and because of that, it hampered my next day. As I knew my rights and just filed a consumer complaint, which led to resolving and repaying my inconvenience.

Two cases: Jago Grahak Jago of the product

One day, when I was ordering a few products from an e-commerce website, I saw a product that was similar to one from a recognised company. When I saw the description, I got the FSSAI number. So, when I tried to verify that license on such a government license site, the product and company were not there.

And when I searched that company in the Ministry of Corporate Affairs, guess what, the company was not registered. So, many people are being fooled, and we just see the review and buy.

How important it is to know our rights

When analysing the above two cases, it is important to know the rights so that no one comes and fools us. It is important to be aware of our rights and to spread awareness so that fraudulent people are exposed. It is important for us to take a stand for ourselves and understand consumer rights.

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When you can say that you are a consumer

In Section 2(7) of the Consumer Protection Act 2019, a consumer is defined. This means when you buy any product or avail any services, for example, taking services from a parlour, and there is a payment involved, then you are considered to be a consumer.

In the above two cases, the hotel service platform, the e-commerce site, and the company that is giving the products are the consumer.

Jago Grahak Jago: A walk-through to 6 Consumer rights

1) Right to Safety

It is important that consumers know everything about such products and services. Therefore, descriptions are available on the products and services

2) Right to be Informed

The correct and verified information should be given to the consumer. Like in Jaago Grahak Jago of the product case, the product vendor was misleading and violating your consumer rights.

3) Right to Choose

The consumer has the right to choose what product or service they want to buy or take. They have their discretion.

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4) Right to Be Heard

Consumer has the right to fight against the infringement of their rights. Therefore, the customer care exists so that your issues are heard and resolved.

5) Right to Redressal

There are redressal forms on the district, state, and national levels, so that your rights are protected. You have the right to seek remedies.

6) Right to Consumer Awareness

As Jago Grahak Jago is there, it aims to raise awareness among consumers about their rights. It is their right to know everything about such products or services and where to go if they are misrepresented or fraud is committed.

Conclusion

Therefore, this was the Jago Grahak Jago’s walk-through on Consumer rights. We need to spread awareness about the same and be aware of our rights and act accordingly. There are six rights we should know all of them and spread awareness of all these rights to others.